Terms and conditions
Unlock Creativity with our Divi Layouts
1 – Acceptance of proposal
1.1 – The Client shall receive an order confirmation with a detailed brief for the project. This quotation details all tasks to be completed as part of the project as requested by the Client. This quotation will include the cost of our services. Any and all tasks which are not included in this quotation shall be charged in addition. Additional work will be quoted for separately for your approval.
2- Turn Around / Client Review
2.1 – Detailed within our quotation are agreed deadlines which we will work to. Although we work hard to meet our agreed deadlines we cannot be held accountable for events out of our control, for example content or information being provided by the Client later than agreed, technical issues such as loss of power etc. In the event of any delay on behalf of WPElse we will inform you of a revised schedule for delivery.
2.2 WPElse will provide the Client with a draft versions of their new website. The client will be responsible for reviewing the website and checking content for any errors. Any changes required should be requested by the Client within 7 days of receiving the site to review. WPElse will make the requested changes to the Clients site within 7 days and resubmit for approval.
2.3 Where the projects are larger, the time to review the website by the Client and to make changes by WPElse may be longer but this will be included in the quotation.
3 – Content Control
3.1 – In the event that content is being provided by the Client, please ensure that this reaches us at the pre agreed times as WPElse is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. This is why we ask that you provide all the required information in advance of beginning a project. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we cannot guarantee the completion date of your project.
4 – Domain & hosting
4.1 – WPElse may purchase domains on behalf of the Client. The Client agrees to pay for these in addition to the agreed quotation. WPElse will inform the Client when the domain name is due for renewal and the Client agrees to pay for this. If the domain purchase or domain renewals are not paid for this may result in loss of service.
4.2 If at any point the Client wishes to transfer the ownership and account management of the domain name to their own provider an administration charge of $25 will be charged.
4.5 We reserve the right to delete websites from our servers and storage for non payment. Clients will be notified that there website are to be deleted after 30 days if their outstanding balance is not cleared.
5 – Website Maintenance
5.1 – If the Client has taken one of our maintenance plans these are billed monthly via direct debit and WPElse will update of all software, themes, plugins and security software each month. If a plugin is no longer functional we’ll find an alternative replacement for your site and install it. Our maintenance plans will protect you in the event that a plugin or software update causes any issues to your website.
5.2 If the Client has taken one our hosting and maintenance plans which include amendments these are billed monthly and WPElse will provide up 2 hour of amendments each month to the website (This is dependant on which plan you have chosen). These do not include adding additional pages or writing content. If no amendments have been made the 1 hour can be rolled over to a maximum of 3 months or 3 hours work. If after 3 months the hours have not been used they cannot be rolled over further.
5.3 If the Client choses to take control over their website and manage all updates and edit their own content WPElse holds no responsibility in the event of the website not functioning correctly. This shall be the Clients responsibility. In the event the website stops functioning or is completely inaccessible WPElse will restore the website to a previous back up of the website within the previous 30 days providing we are hosting the website. An administration fee of $100 will be charged.
5.4 Additional work billed to the client is charged at $25 per hour. A minimum of 1 hour will be billed and any additional hours are billed per half hour.
6 – Payment
6.1 – Unless otherwise agreed, 50% deposit is required prior to commencement of all website design projects. Invoices will be provided by WPElse and upon completion all remaining balances must be settled before publishing the live website. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be added a service charge in the amount of the higher of one and one-half percent (1.5%) or £30 per month of the total amount due.
6.2 Payment for hosting and maintenance packages are billed monthly and must be paid for via direct debit/ Payoneer/ Paypal/ Wise.
6.3 Upon completion of any and all work on live websites our standard payment terms are strictly 7 days.
6.4 We reserve the right to delete websites from our servers and storage for non payment. Clients will be notified that their website are to be deleted after 30 days if their outstanding balance is not cleared.
7. Layout/Child Theme Support services
7.1 We’ll provide support up to 30 days after the purchase date. Additional cost will be applicable for any modification work
8. Ownership and liability
8.1 You shall not claim direct ownership to any of our products, modified or unmodified. All products are the property of WPElse.
Our products are provided without warranty of any kind, either expressed or implied. In no event we are liable for any damages, including direct, indirect, incidental, special, consequential damages, or arising out of the use of or inability to use our products.
9. Updates
9.1 Product updates are available to users who have purchased and have an active license. Our tools are continuously developed to be compatible with the latest available version of WordPress. Still, we can’t guarantee that older versions will run with future versions of WordPress. However, we are committed to doing our best to make all the themes compatible with future releases of WordPress.
10. Modifications
10.1 You are allowed to make any necessary modifications to our products to fit your specific needs. All of our products will still be copyright of WPElse, and all files utilized must retain their respective licenses.
11. Delivery
11.1 After successfully receiving your payment, we’ll send you purchased information to your email address. This may take some time but usually happens within minutes. If you don’t receive an email after this time, contact us through our website.
12. Price changes
12.1 We reserve the right to change our product prices individually at any time without prior notice.
13. Images copyright
13.1 Our products do not come packaged with any image, and you are responsible for adding your images. Yet, you will see several photographic images when viewing our product demos. Those images aren’t included in the product, but they are provided for demonstration purposes and are used to give the users a functional preview of the theme once content has been added.